FAQs about our physiotherapy

We get a lot of questions about our service here at Southbourne Physiotherapy Clinic, many of which are answered below. For other queries, please call our team directly. We also operate across Bournemouth, Christchurch, and surrounding areas.

Frequently asked questions

Are you still operating during COVID-19 restrictions?

Yes, the clinic is open for normal assessment and treatments.

Before a face to face appointment, we will talk over the phone about your condition and problems, and I will ask you to complete a registration questionnaire.

If face to face treatment is indicated, we will book the appointment and you will be asked to wear a face mask when you attend.

Your physiotherapist will comply with all current guidlines from the Chartered Society of Physiotherapy.

Can I self-refer to you for treatment?

Yes. Chartered Physiotherapists are autonomous and can act as first contact practitioners. You can seek direct care without referral from another health care professional.

Some insurance companies insist on a referral through their own helpline, so it is worth checking your own policy’s terms and conditions should you have medical insurance.

How long are your appointments?

The first appointment lasts up to one hour.

This includes a full assessment, time to discuss the findings and treatment plan and then treatment is started. You can also expect to be given advice and usually some exercises to start at this first appointment.

Subsequent treatment sessions are up to 45 minutes depending on your clinical needs.

How soon can I be seen?

We do not have a waiting list. The next available appointment will be offered to you. This is usually within a day or 2 and is often on the same day if you have an urgent need.

How do I pay for the treatment?

Payment can be made by bank transfer, cash or cheque. It should be made on the day of your appointment.

If you have medical insurance, we ask you to complete a form with your membership details, policy number and – if applicable – the claim number given to you by your insurance company.

If you have an excess on your policy, we ask that you let us know and pay the excess directly to us as soon as indicated to do so by your insurance company.

Can I claim through my medical insurance company?

We are registered with all major insurance companies and will bill them directly if possible.

Please check with your company that we are authorised by them. They will usually give you a claim number and state how many treatment sessions they will authorise to start with.

What should I wear?

During the assessment, it is important for the Physiotherapist to be able to see the injured area of your body. Loose clothing is helpful.

For lower limb problems, we recommend you wear or bring some shorts.

For ladies with shoulder, neck and upper back problems, we recommend you wear a camisole-type top.

Can I bring someone with me to the clinic?

Yes. The clinic room is large and has seating for you to bring one other person. There is also a waiting area where they can sit whilst you have your treatment.

For children under 18, we always ask that they come with a parent or guardian to the first appointment.

Should you have any other enquiries, please call: